Children's Social Care Protocol for Supporting Staff Working with Parents / Carers Who Need Additional Support and Support Plan

Barnsley Children's Social Care Protocol for Supporting Staff Working with Parents/Carers Who Need Additional Support - This protocol is to support staff who are working with parents/carers who require additional support and contact than would normally be expected. This protocol does not duplicate or replace any other corporate policies, but aims to set out the support to social workers and managers when working with parents/carers whose expectations of contact and communication is persistently so demanding that the capacity of the social worker or service is impinged. Where this means that other families are receiving a lesser service or that the social worker or team manager is at danger of being overwhelmed this protocol should be instigated. The protocol is also aimed at alleviating the concern that a parent or carer may have and ensuring that through clear and consistent communication there is an agreed plan of contact and that the parent/carer is heard and feels heard.

Communication Plan - This communication plan sets out the frequency of routine communication between a parent/carer and the child's social worker.